Official Return Policy

Eric Houtkooper

<img src='http://cdn.shopify.com/s/files/1/0001/7716/files/returns.jpg?1262880966' alt='FabGoods Official Return Policy' /> <h2>Many Happy Returns</h2>FabGoods gladly accepts returns on all new, unused merchandise. However, in order to keep our prices competitive, we require that all returns adhere to our official return policy. Before purchasing an item on FabGoods or initiating a return, please read the following information carefully and in full. You Must Request A RMA From Us Within 5 Business Days All FabGoods returns must have an official Return Merchandise Authorization (RMA) number or they will be refused. You must contact FabGoods within 5 business days of receiving your shipment to obtain this. All returns must go through the FabGoods RMA process, there are no exceptions. Returns without an authorized RMA number will be refused and sent back to the customer without receiving credit. Late requests for RMAs will be rejected and the return will not be authorized. Wrong Items Or Damaged In Transit If you have received the wrong item (different from what you ordered), or if your item was damaged in transit, please contact us within 5 business days for assistance. We want your FabGoods experience to be a great one, so don’t worry – we’ll make things right. Restocking Fee FabGoods charges a 20% restocking fee on all returns. Sorry, No Exchanges FabGoods cannot perform exchanges. If you wish to swap your item for a different one, please return your original item for a refund and purchase your new item with a new transacion. You Are Responsible For Return Shipping FabGoods does not pay for return shipping. You must ensure that merchandise is returned to Fabgoods in good condition and on time in order to receive proper credit. This means that the item(s) should be returned by way of a reputable shipping carrier, the shipment should be insured, and it should have a tracking number or some method of delivery confirmation. FabGoods is not responsible for lost, stolen, late or damaged returns. Step By Step Instructions For Returning An Item If your item is no longer in new, unused condition, or if it has been in your possession for more than 5 business days, your product is not eligible for return. If your product is eligible, please follow the following steps to ensure a smooth return. 1) Gather All Original Product Packaging To be eligible for return, all items must be in their original purchase condition, including the original product packaging, manufacturer’s containers, documentation, warranty cards, manuals, and all accessories. Any item that you received with tags attached must be returned with those tags intact. All packaging, including the original manufacturer’s containers, must be unmarked and not defaced in any manner. Items purchased as part of a set or multi-item pack may not be returned individually. Returns that do not meet these requirements will be sent back to you and a refund will not be issued. 2) Request An RMA (Return Authorization Number) If your product is eligible for return, you must obtain an RMA number. To obtain an RMA number, contact FabGoods via our Contact Us form and request an RMA number within 5 business days of receiving your shipment. Include as much information as possible, including your order number, the product being returned, the reason for your return, and your contact information. Please make sure that the e-mail address you provide is correct, and that it can accept e-mail from FabGoods. We will contact you via e-mail with your RMA number and the address to send your return. 3) Mail Your Return Package up your return. Please include your contact information and a brief description of the defect. Make sure to write your RMA number on the outside of your package. Mail your return to the address we provide with our RMA authorization e-mail. Returns must be received to the address provided within 7 business days of receiving our RMA e-mail. After we have received your return, inspected it, and approved it as an eligible return, we will issue a refund to your credit card, minus a 20% processing fee. Please allow up to 14 days for your return to be processed. Unauthorized Returns & Late Returns Unauthorized returns or items returned late (after 7 business days of receiving the RMA e-mail) cannot be accepted, and your package will be returned to you. If we receive the same unauthorized or late return package a second time, we will keep your return and no credit will be issued. Order Cancellations Orders may be cancelled before they have shipped, however FabGoods charges an order cancellation fee on all cancelled orders. There are no exceptions. This fee is as follows: $5 order cancellation fee on orders under $500 $10 order cancellation fee on orders over $500 $20 order cancellation fee on orders over $1000 $40 order cancellation fee on orders over $2500 $75 order cancellation fee on orders over $5000 Orders that have already shipped may not be cancelled, and they must be returned according to the official Return Policy as described above.

2008-05-20T13:57:14-04:00

returns 295662

2008-05-20T13:57:14-04:00

17716

Official Return Policy 2010-01-07T11:45:04-05:00 <img src='http://cdn.shopify.com/s/files/1/0001/7716/files/returns.jpg?1262880966' alt='FabGoods Official Return Policy' /> <h2>Many Happy Returns</h2>FabGoods gladly accepts returns on all new, unused merchandise. However, in order to keep our prices competitive, we require that all returns adhere to our official return policy. Before purchasing an item on FabGoods or initiating a return, please read the following information carefully and in full. *You Must Request A RMA From Us Within 5 Business Days* All FabGoods returns must have an official Return Merchandise Authorization (RMA) number or they will be refused. You must contact FabGoods within 5 business days of receiving your shipment to obtain this. All returns must go through the FabGoods RMA process, there are no exceptions. Returns without an authorized RMA number *will be refused* and sent back to the customer without receiving credit. Late requests for RMAs will be rejected and the return will not be authorized. *Wrong Items Or Damaged In Transit* If you have received the wrong item (different from what you ordered), or if your item was damaged in transit, please contact us within 5 business days for assistance. We want your FabGoods experience to be a great one, so don't worry - we'll make things right. *Restocking Fee* FabGoods charges a 20% restocking fee on all returns. *Sorry, No Exchanges* FabGoods cannot perform exchanges. If you wish to swap your item for a different one, please return your original item for a refund and purchase your new item with a new transacion. *You Are Responsible For Return Shipping* FabGoods does not pay for return shipping. You must ensure that merchandise is returned to Fabgoods in good condition and on time in order to receive proper credit. This means that the item(s) should be returned by way of a reputable shipping carrier, the shipment should be insured, and it should have a tracking number or some method of delivery confirmation. FabGoods is not responsible for lost, stolen, late or damaged returns. *Step By Step Instructions For Returning An Item* If your item is no longer in new, unused condition, or if it has been in your possession for more than 5 business days, your product is not eligible for return. If your product is eligible, please follow the following steps to ensure a smooth return. 1) Gather All Original Product Packaging To be eligible for return, all items must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. Any item that you received with tags attached must be returned with those tags intact. All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner. Items purchased as part of a set or multi-item pack may not be returned individually. Returns that do not meet these requirements will be sent back to you and a refund will not be issued. 2) Request An RMA (Return Authorization Number) If your product is eligible for return, you must obtain an RMA number. To obtain an RMA number, contact FabGoods via our Contact Us form and request an RMA number *within 5 business days of receiving your shipment*. Include as much information as possible, including your order number, the product being returned, the reason for your return, and your contact information. Please make sure that the e-mail address you provide is correct, and that it can accept e-mail from FabGoods. We will contact you via e-mail with your RMA number and the address to send your return. 3) Mail Your Return Package up your return. Please include your contact information and a brief description of the defect. Make sure to write your RMA number on the outside of your package. Mail your return to the address we provide with our RMA authorization e-mail. Returns must be received to the address provided within 7 business days of receiving our RMA e-mail. After we have received your return, inspected it, and approved it as an eligible return, we will issue a refund to your credit card, minus a 20% processing fee. Please allow up to 14 days for your return to be processed. *Unauthorized Returns & Late Returns* Unauthorized returns or items returned late (after 7 business days of receiving the RMA e-mail) cannot be accepted, and your package will be returned to you. If we receive the same unauthorized or late return package a second time, we will keep your return and no credit will be issued. *Order Cancellations* Orders may be cancelled before they have shipped, however FabGoods charges an order cancellation fee on all cancelled orders. There are no exceptions. This fee is as follows: $5 order cancellation fee on orders under $500 $10 order cancellation fee on orders over $500 $20 order cancellation fee on orders over $1000 $40 order cancellation fee on orders over $2500 $75 order cancellation fee on orders over $5000 Orders that have already shipped may not be cancelled, and they must be returned according to the official Return Policy as described above.